53 Hr Solutions Jobs - Page 3

As a Customer Support Associate in a BPO voice process, your role revolves around delivering exceptional customer service over the phone. You ll handle incoming calls from clients, addressing their inquiries, resolving issues, and ensuring their satisfaction. By listening attentively, providing accurate information, and demonstrating empathy, you ll play a vital part in maintaining positive customer relationships. With strong communication skills, problem-solving abilities, and a commitment to customer satisfaction, you ll contribute to the success of the organization in delivering top-notch service. Requirements Age: Below 32 Pronoun: Male & Female Education: Any degree Language Known: Kannada, Hindi, Malayalam, English, Tamil (any one) Experience: Fresher/Min 6months in BPO Voice Process, Tele Calling, Health Care Related Experience

Drive the expansion of our new entity in Pune, while also serving as the regional lead for Bangalore. This role involves significantly scaling our presence in India and acting as the primary People Partner (PP) representative in the region, ensuring effective communication and collaboration to support local initiatives and provide insights into PP operations. Collaborate with the Vice President, Software Engineering India and management across the region to offer guidance and recommendations, while closely coordinating with the wider PP team on the implementation of projects and initiatives such as employee surveys and annual reward planning. Ensure compliance with local laws, regulatory requirements and compliance as needed Lead initiatives and create opportunities locally to foster a collaborative and fun performance based culture. Act as a point of contact for employees and the business in providing guidance and support on employee relations matters (in close partnership with both APAC PP and Employee Relations teams). Point of contact for regional center of excellence questions: talent and development, employee relations, total rewards etc. Develop and analyze HR Data and reports, recommend appropriate actions for continuous improvements locally e.g. employee engagement surveys. Deliver effective training sessions to the local team, ensuring that all members are equipped with the necessary skills and knowledge to excel in their roles. What we re looking for An experienced HRBP and senior strategic HR Generalist with demonstrable experience developing, refining and implementing a positive employee experience. Prior experience in establishing and scaling operations in India is highly advantageous, as it will contribute to the successful development of our new entity in Pune and enhance our regional leadership in Bangalore. Strong mindset for continuous improvement and exceeding internal customer expectations. Demonstrated ability to work and collaborate effectively across global teams, navigating diverse cultures, time zones and business practices to drive results. Ability to influence and develop relationships. Sound understanding of Indian Labor Laws and HR best practices. Strong background in employee relations matters such as disciplinary processes and investigations. Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion. What s the team like The team is distributed globally and works across multiple time zones and works with stakeholders across the business. Our day to day objectives are currently focused on working side by side with senior leaders to support them as leaders and create HR solutions at scale that support the business during this exciting time of growth and expansion. And finally, its a team full of good humans who pride themselves on their work and their team ethos.

Skill required: Talent & HR Practice - Reward Strategies Designation: Func & Ind Intelligence Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? Human Resource post graduates/graduates with relevant consulting and solutioning experience with a sound knowledge of end to end Human resources domain and should have capability in working with ambiguityExpected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR Consulting and Solutioning experience in the BPO Industry with driving transformation / projects experience / Robotic implementation experience will be preferred. Should be open to work in different time zones as per the business requirement.Advise clients on HR organization design and target operating model.Lead HR transformation and process reengineering to improve efficiency and reduce costs.Provide expertise during global design and localization workshops.Contribute best practices in local process administration and design.Drive process design, focusing on operational efficiency.Support technology enablement (Cloud HRIS) and identify automation opportunities.Provide input for policy harmonization and service delivery components.Participate in global design authority discussions.Test end-to-end processes for system and process familiarity, aiding SOP creation.Lead SOP creation, working with SMEs to document process narratives.Train BPO process SMEs and lead service rehearsal activities.Monitor training results, helping the transition team resolve issues.Lead continuous process improvement and track KPIs.Develop Analytics opportunities for client business value.Coach PMEs and BPO teams.Design HR solutions and lead client workshops.Create end-to-end HR outsourcing solutions using digital tools.Collaborate with transitions and change management teams for smooth process transfers.Program lead and manage HR consulting projects, ensuring successful delivery.Work with global teams to create HR outsourcing solutions.Lead Hypercare and governance meetings for domains. What are we looking for? Worked on HRIS cloud-based technologies like Workday, SuccessFactors, ServiceNow Strong customer engagement skills Global exposure know-how of different cultures Cross industry exposure on HR transformation projects End to End knowledge of HR function Good analytical and problem-solving skills and ability to handle difficult client interactions Travel readiness and flexibility to work in different time zonesPeople Management IC role or Level 7-9Core Competencies: HR Transformation HR Consulting HR Technology Consulting Professional Qualities HR Operations Experience Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation