HR Shared Services

Position Summary:

The HR Support Center serves as centralized support for Greystar team members and managers. The Support Representative is responsible for intake of inquiries and providing Tier 0 and 1 level support and escalating Tier 2 level inquiries, cataloguing types of quantifies of inquiries to provide management trends and insights. In addition, the HR Support Rep provides data entry and routine transactional functions that supports the functions within People & Culture.

Education, Experience, Certification:

Required:

• University Graduate or equivalent
• -3-4 years of experience in Human Resources, managing back-end HR Service support or experience in

handing customer support in a voice / web-based environment

• Excellent verbal and written communication and listening skills

Preferred:

• Bachelors or Masters degree in human resources, business administration or a related field
• Working Knowledge of Workday and Dayforce, or other HCM solution

Essential Responsibilities:

• Provide guidance to employees and managers on Employee Self Service & Manager Self Service functionalities in Workday, including referrals to FAQs, knowledgebases, online forums and other such support documentation
• Handle Tier 0 and Tier 1 level call center support
• Escalate calls to appropriate internal or external specialist
• Maintain Workday data by completing transactions as required and running routine data audits to ensure data integrity
• Assume responsibility for certain transactional processes that support Talent Acquisition, Total Rewards, Payroll, Leave, and other functional areas within P&C
• Provide monthly utilization statistics indicating transactions, calls and trends