HR Service Delivery Senior Analyst

 About The Role  

Skill required: Employee Services - Analysis and Reporting

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, booImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe Business Analysis team prepares operations analyses, including analysis of competitors, operationaleffectiveness and capacity utilization. Analyzes, and plans and/or conducts procedures that provide operationaland/or technical support to business operations to achieve specific objectives. Maintains an ongoing interface withvarious organizational and regional groups in areas such as decision analysis, technical needs, planning andexecution.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.sts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementProcess of examining data and presenting findings in a structured format. Analysis involves the examination of information to uncover patterns, trends, insights, or relationships. Reporting, on the other hand, involves communicating the results of the analysis through organized and clear documentation, often in the form of reports or presentations. The goal is to transform raw data into meaningful information that can support decision making and provide valuable insights.

What are we looking for? Excellent communication (written and oral) and interpersonal skillsSound knowledge of MS Excel/G-SheetSound knowledge of HR Process or Employee Life-Cycle- End to end expertise in EMEA market, with preferrable exposure to US market as wellAdaptable and Flexible to manage different activities and stakeholders independentlyExperienced in working in global shared service environment or managing global stakeholdersWillingness to learn new technologies required to perform different jobsSound knowledge of HR Process or Employee Life-Cycle- End to end expertise in EMEA market, with preferrable exposure to US market as wellERP exp- Successfactor and service nowExperience in data extraction, manipulation and reporting or Data Science and Analytics

Roles and Responsibilities:

Perform BAU Reporting Activities independently Maintain data confidentiality and privacyUnderstand customer requests from AdHoc reporting cases, provide accurate data support withintimelines. Interact with customers to understand requirements if needed.Provide support to internal leadership on AdHoc basisIndependently work with stakeholders by requirement gathering, set realistic expectations andtimelines, provide requested support in timely manner maintaining high service level satisfactionAct as a consultant to customers and recommend best solutions to meet their strategic objectives whileensuring no significant workload added to the team’s bucketAct as a solution architect to understand customers problem statement and designing best possiblesolution/visualization to assist their strategies while keeping check on timelines, setting realisticexpectations and efficient ongoing approachRefine existing BAU processes and eliminate process waste to reduce processing time and maintainSOPMentor junior team members by coaching and performing quality checksKeeping data quality in checks and raising flags in case of inconsistenciesTake ownership of learning new tools and technologies required to perform certain activitiesLook for ways to automate existing process and meet the CI targets for the teamContribute to fulfillment of team’s KPI goals and targetsActively participate in team’s development initiatives
 Qualification Any Graduation