HR Service Delivery Associate

 About The Role  

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client.

What are we looking for? Bachelor??s degree (Any discipline)Essentials :?¢ 1 - 2 yrs. business experience with Employee & Org data Mgmt backgroundDesirable:?¢ Exposure to BPO industry?¢ Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc). ?¢ Strong command on written and verbal English language?¢ Knowledge of MS Office/Excel Skills would be a plus?¢ Knowledge of Successfactors would be a plus?¢Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.?¢ Resilient and able to work under pressure ?¢ Organization & prioritisation skills to deliver as per deadlines ?¢ Attention to detail & quality driven ?? in communications and all system transactions?¢ Demonstrate high levels of confidentiality ?¢ Teamwork & collaboration ?¢ Multi-cultural awareness?¢ Flexible to work in Shifts

Roles and Responsibilities: ?¢Read, understand and analyze client process as per the business rules. ?¢Execute full range of the process accurately and timely as a hands-on processor.?¢Escalate issues and seek advice when faced with complex issues/problems. ?¢Follow Work Instructions while processing?¢Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. ?¢Participate in client conference calls, where required and manage appropriate documentation.?¢Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control. ?¢Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls ?¢Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. ?¢Update process metrics on daily basis and maintain MIS.?¢Always demonstrate the highest level of customer service.?¢Pay close attention to detail and follow through to resolve any outstanding issues.?¢Goes beyond immediate requests and activities to ensure both own and related tasks are completed.?¢Update client applications accurately and quickly in accordance with the appropriate User Guides.?¢Ensure assigned tasks are completed accurately in timely fashion.?¢Ensure and maintain the security and confidentiality of client data.?¢Activley Participate in team activities & Organizational initiatives
 Qualification Any Graduation