HR operations -US voice process

As a Human Resource Operations Executive on a 6-Month Contract with the possibility of extension based on performance, your primary responsibility will be to support HR operations by efficiently managing employee and candidate queries through calls, emails, and chats. You will play a crucial role in recruitment support, document verification, and addressing HR-related concerns with precision and professionalism. Your key responsibilities will include handling incoming HR queries through various communication channels, such as phone, email, and chat. It will be essential to accurately record all interactions in HR systems, like ServiceNow, and provide support during onboarding and rehiring processes. Additionally, guiding users on utilizing self-service HR tools, ensuring compliance with data privacy regulations (GDPR), and conducting thorough identity and document verification will be part of your daily tasks. You will also be expected to make follow-up calls when necessary, maintain updated documentation in DTPs, Knowledge Base, and SharePoint, monitor attendance, and strictly adhere to HR policies to deliver exceptional service and prevent complaints and escalations. We welcome applications from Freshers, while those with up to 3 years of experience, preferably in HR or BPO support roles, are encouraged to apply. All candidates must submit their previous employment documents for review. The salary ranges from 25,000 for Freshers on a 6-month contract with full-time work from office arrangement to 30,000-35,000 for candidates with 7 months to 3 years of experience, based on their expertise and document validity. Please note that the salary is processed by Joules to Watts on behalf of Accenture. The interview process will include a Versant Test with a minimum score requirement of 60, followed by a Communication/Discussion (CD) Interview and an Operations Interview. This position is offered on a full-time basis and is open to Freshers. In addition to the competitive salary, benefits such as health insurance, paid sick time, and Provident Fund will be provided. The work location is in person, and the shifts are rotational, aligned with US Time Zones, with a rotating week schedule (Mon-Fri, Tue-Sat, or Wed-Sun). Your commitment to maintaining accurate records and providing exceptional service will be key to your success in this role.,