HR Operations Associate - Central Services

Hi,

We are hiring for HR Operations Associate - Central Services

Job Title:

Roles and Responsibilities:

• Tier 1 Team Responsibilities: Handling queries from employees, contingent workers, alumni, and candidates related to talent acquisition.
• Learning Services: Understanding and uploading training content, addressing issues with course access, and being the primary point of contact for training-related queries.
• Recruit Operations: Reviewing requisitions, ensuring criteria like designation, eligibility, and qualifications are met, and auditing as per process needs.
• Onboarding Activities: Acting as intermediaries between recruiters, hiring managers, business, and candidates, maintaining trackers, and ensuring pre-onboarding activities are completed accurately.
• Case Management: Using ServiceNow for ticket management, prioritizing cases based on SLA, and ensuring high critical SLA cases are addressed first.
• Knowledge and Compliance: Understanding HR compliance practices, protecting data, and being mindful of shared information.
• Training and Tools: Training on all zones and HR processes, primarily using ServiceNow and Workday, but candidates with experience in Salesforce and PeopleSoft are also considered trainable.

These responsibilities ensure smooth operations in talent acquisition, onboarding, and learning services, with a focus on compliance and efficient case management.

Exp:2-3 years