HR Operation Manager

Role – HR Operation Manager

Location: Vadodara
Experience: 5 - 10 Years

Work Mode – Work from office

Key Responsibilities:

• Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties issues and possibilities of overcoming operational challenges.

• Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.

• Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.

• Ensure effective time management and seamless execution of daily operations through Evify App.

• Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.

• Review daily reports from teams and ensure accountability for performance and deliverables.

• Drive operational performance and ensure achievement of defined targets within stipulated timelines.

• Coordinate with clients and riders, addressing grievances promptly and effectively.

• Maintain existing client and rider relationships while working on expansion and growth opportunities.

• Record, organize, and maintain all operational and performance-related data.

• Conduct training sessions for both team members and riders to enhance efficiency and compliance

Job Type: Full-time

Work Location: In person