HR Manager – BPO & ITES Division

Position: HR Manager – BPO & ITES Division
Location: Bhubaneswar, Odisha
Reporting to: Director / VP Operations
CTC: ₹6 – ₹12 LPA (Negotiable based on network & capability)
Joining: Immediate preferred

Key Responsibilities:

1) BPO Setup & Launch

• Help in setting up IT infra, workstations, dialer systems, SOPs, and recruitment process
• Structure departments: Voice, Non-Voice, Tech Support, Backend, Quality, and Training

2) Project Sourcing & Alliances

• Use personal contacts and industry experience to bring:
• Voice/non-voice BPO processes
• Domestic and international campaigns
• Tie-ups with process brokers/aggregators
• Shortlist and negotiate with process vendors

3) Recruitment & HR Operations

• Source, screen, and onboard suitable candidates: Telecallers, BDEs, agents
• Drive employee retention, training, and performance monitoring
• Create HR policies for shift work, incentives, compliance, etc.

4) Business Operations Support

• Coordinate with Directors for business scaling
• Implement KPIs, MIS reporting, appraisal systems

✅ Candidate Profile:

• Min. 7–10 years of experience in BPO/ITES HR or Operations
• Proven network for getting domestic/international processes
• Experience in setting up new delivery centers is a strong plus
• Language skills: English + Hindi/Odia preferred
• Preferably worked in companies like Tech Mahindra, Genpact, Fusion BPO, Karvy, First Source, or local BPOs

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person