HR Head/Dept. Head

Role Overview

The HR Head will lead the full spectrum of HR functions for the Global Capability Center (GCC), aligning people strategy with business goals. The role requires a strategic HR leader who can design and drive organizational effectiveness, build leadership capability, and manage complex people operations in a global matrix setup.

Key Responsibilities

Strategic HR Leadership

• Partner with global and regional leadership to define and execute the GCCs people strategy.
  
• Drive organizational design, workforce planning, and capability development to support business scalability.
  
• Serve as a trusted advisor to senior management on talent, culture, and organizational effectiveness.
  

Talent Management & Development

• Lead leadership development, succession planning, and high-potential talent programs.
  
• Implement robust performance management frameworks aligned with global systems.
  
• Oversee learning & development initiatives focused on digital, functional, and leadership skills.
  

Employee Engagement & Culture

• Build and sustain a high-performance, inclusive, and employee-centric culture.
  
• Design and execute engagement strategies tailored for the GCC workforce.
  
• Champion DEI (Diversity, Equity & Inclusion) and wellbeing programs.
  

Compensation & Benefits

• Partner with global C&B teams to manage competitive compensation structures and pay benchmarking.
  
• Drive annual compensation reviews, incentive programs, and benefits optimization.
  
• Ensure compliance with local statutory requirements and internal governance standards.
  

HR Operations & Compliance

• Oversee HR operations including payroll, HRIS, policies, and employee lifecycle management.
  
• Ensure full compliance with local labor laws, data privacy, and corporate standards.
  
• Lead HR audits and maintain process excellence using metrics and HR analytics.
  

Talent Acquisition

• Drive strategic hiring for the GCC — focusing on niche tech, analytics, and functional roles.
  
• Strengthen employer branding and campus engagement initiatives.
  
• Partner with business leaders to forecast and fulfill workforce requirements.
  

Stakeholder Management

• Collaborate with global HR COEs (Centers of Excellence) across Talent, Compensation, Learning, and Mobility.
  
• Serve as the point of contact for global HR alignment, audits, and best practice sharing.
  

Qualifications & Experience

• Master’s degree in Human Resources / Business Administration or related field.
  
• 15+ years of progressive HR experience, including at least 5 years in a leadership role within a

  Global Capability Center

  or

  multinational organization

  .
• Strong understanding of GCC operating models, talent markets, and shared services dynamics.
  
• Proven track record in strategic HR partnering, change management, and leadership coaching.
  
• Excellent communication, influencing, and stakeholder management skills.
  
• Exposure to digital HR tools, HR analytics, and global HR systems (e.g., Workday, SAP SuccessFactors).
  

Preferred Attributes

• Strategic thinker with hands-on execution ability.
  
• High emotional intelligence and cultural adaptability.
  
• Strong analytical and problem-solving mindset.
  
• Experience working with cross-border and virtual teams.