HR Generalist

Role & responsibilities

• Recruitment & Onboarding

  - Source, screen, interview, and select candidates for various roles (finance, accounting, auditing, support) - Manage the onboarding process (documentation, orientation, setting up systems/access) - Ensure smooth integration of new hires into teams

• Employee Relations & Engagement

  - Act as a first point of contact for employee queries, grievances, and general HR support - Promote employee engagement initiatives (e.g., feedback, surveys, events) - Support performance review cycles and follow up on outcomes

• HR Policies & Compliance

  - Implement and enforce HR policies consistent with Indian labour laws (and any client-specific or international standards, as required) - Maintain employee records and files accurately - Ensure statutory compliances (PF, ESI, labour laws, etc.)

• Compensation & Benefits Administration

  - Assist payroll processing (coordination with payroll team / vendor) - Manage benefits administration and related communication

• Training & Development Support

  - Coordinate training programs / workshops for employees - Help identify skill gaps in the teams

• HR Reporting & Metrics

  - Prepare regular HR metrics / reports (turnover, hiring status, attendance, leave, etc.) - Analyze HR data and suggest improvements

• Coordination with Global Clients / Teams

  - Communicate / coordinate with international clients or offshore teams as needed (UK, US, AU etc.) - Align HR practices as per global service standards of the company

Preferred candidate profile

• Bachelors degree in Human Resources, Business Administration, or related field
• 23 years of experience as an HR generalist, preferably in a BPO / accounting / audit outsourcing or service delivery environment
• Familiarity with Indian labour laws, HR compliance, statutory requirements
• Strong communication skills (written & verbal) in English
• Good interpersonal skills; ability to handle employee relations diplomatically
• Organized, with ability to multitask & manage priorities under tight deadlines
• Comfort with working in UK shift / hours
• Proficient with HRIS tools / MS Office (Excel, Word, PowerPoint); experience with any HR software is a plus