HR cum Customer care

Location: Thrissur

Salary: 15,000-20,000 /month

Company Overview:
We are looking for a proactive and personable HR cum Customer Care Executive to handle both human resources functions and customer communication.
This role involves managing employee relations, recruitment, and office administration, while also ensuring excellent post-sales support and communication with customers.

Job Description:

Key Responsibilities Human Resource Responsibilities

• Assist in recruitment, screening, and onboarding of new employees.
• Maintain employee records, attendance, and leave management.
• Coordinate staff training, performance evaluations, and HR documentation.
• Support payroll processing and handle basic HR queries.
• Maintain a positive work environment and employee engagement initiatives.

Customer Care Responsibilities

• Act as the first point of contact for customer queries and complaints.
• Handle inbound and outbound calls, emails, and WhatsApp communication.
• Provide information about ongoing and upcoming projects (villas/flats).
• Coordinate with the sales and project teams to resolve customer issues promptly.
• Maintain a customer database and ensure timely follow-ups and updates.
• Support the CRM and marketing teams in managing client relationships.

Required Skills & Qualifications

• Bachelor’s degree in Human Resources / Business Administration / Communications (or related field).
• 1–3 years of experience in HR and Customer Service (real estate experience is a plus).
• Excellent communication and interpersonal skills in English and Malayalam.
• Strong organizational skills with attention to detail.
• Proficient in MS Office, Zoho, or similar tools.
• Pleasant personality with a customer-focused attitude.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• HR & admin: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person