Hr Business Analyst

Capgemini

2 - 4 years

0 - 3 Lacs

pune mumbai (all areas)

Posted:6 hours ago| Platform:

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Skills Required

hr reporting ticket management reporting hr analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role

As Business Analyst with Capgemini, you will be involved in driving efficiency, and Continuous Improvement

In this role you will play a key role in:

Coordinate Release Management activities and maintain relevant documentation
Manage, and maintain Service Level Agreements (SLAs) to ensure service expectations are clear and achievable
Track key performance indicators (KPIs) and service metrics to ensure SLAs are met, proactively identifying and addressing potential breaches
Analyze performance data to identify trends and areas for improvement.
Present reports and dashboards to key stakeholders for transparent tracking of SLA performance
Collaborate with Global / Local shared Services and IT team to streamline processes, ensuring alignment with SLA goals and driving continuous improvements in service delivery
Handle escalations, mediate disputes and drive quick, effective resolutions while maintaining a record for continuous improvement
Act as the main liaison for HR operations-related matters, facilitating open communication between shared services teams and business units to ensure mutual understanding of service expectations

Skills Required

Strong functional knowledge in Global Shared service operations and best practices
Hands-on experience of running HR shared services with SLAs / penalties for above HR areas
Good stakeholder mgmt., communication, assertive mindset
Ability to do data analysis and collaborate with teams to drive improvements
Ability to build dashboards, success stories
Knowledge of SAP or equivalent products in Learning/talent mgmt. area

Qualifications and Skills

Graduation/Post-Graduation; MBA in personnel management / HR
Good knowledge of operations in Global Shared services

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