HPC Infrastructure Engineer

Roles & Responsibilities

• Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
• Plan and perform maintenance activities
• Assess customer environments for performance and design issues and propose resolutions
• Work across technical teams to troubleshoot complex infrastructure issues
• Create and maintain detailed documentation
• Serve as a subject matter expert and escalation point for storage technologies
• Work with vendors to resolve storage issues
• Communicate with customers and internal team with transparency
• Participate in on-call rotation
• Completion of training and certification as assigned to further skills and knowledge

Skills Required

• Bachelor's degree or equivalent in Information Systems or related field
• 5+ years of expert-level experience managing infrastructure in high-performance computing environments
• 1+ years of experience with Nvidia DGX preferred
• Experience with HPC schedulers (e.g., SLURM, PBS, Torque)
• Experience configuring, maintaining, and troubleshooting Kubernetes
• Experience with storage technology (e.g., Ceph, Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS)
• Experience with machine learning or data science workflows in HPC/AI environments
• Advanced experience with Linux operating systems
• Experience with Nvidia/Mellanox (Cumulus OS) switches a plus
• Experience with ethernet and InfiniBand networking a plus
• 1+ years working with monitoring platforms (e.g., Prometheus, Grafana); Elastic Observability experience is a bonus
• 1+ years working with enterprise ITSM systems (ServiceNow is a bonus)
• Experience with automation tools such as Ansible, Puppet, or Chef is a plus
• Managed Services or consulting experience is required
• Strong background in customer service
• High-level problem-solving and communication skills
• Strong oral and written communication skills
• Related network certifications are a bonus

Why AHEAD

• Diversity-focused workplace with initiatives like Moving Women AHEAD and RISE AHEAD
• Multi-million-dollar lab and cross-department training
• Sponsorship for certifications and ongoing learning

USA Employment Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Additional benefits listed at https://www.aheadbenefits.com/

Note: The OTE range includes base salary and target bonus and may vary by experience and location.