Staff Management:
Hiring, training new staff, scheduling shifts, monitoring performance, providing feedback, and resolving conflicts.
Operations Oversight:
Planning cleaning programs, assigning tasks, inspecting rooms/areas for cleanliness, and ensuring adherence to safety/sanitation rules.
Inventory & Budget:
Managing supplies, equipment, and linen inventory; ordering stock; and overseeing departmental budgets.
Guest Satisfaction:
Handling guest complaints, ensuring high service standards, and coordinating with other departments.
Reporting:
Documenting work, preparing reports, and updating management on department performance.

Preferred candidate profile

Skills

Leadership:
Motivating, training, and guiding a team.
Organizational:
Planning, time management, multitasking, and prioritizing.
Communication:
Clear verbal & written instructions, active listening, and de-escalation.
Problem-Solving:
Quick, decisive action for unexpected issues.
Technical:
Knowledge of cleaning chemicals, equipment, safety (OSHA), and inventory systems.
Detail-Oriented:
Thorough inspections and quality control.

Education & Qualifications

Required:
High School Diploma or GED.
Experience:
Previous experience in housekeeping or a related supervisory role.
Beneficial:
Hospitality management courses or certifications like Certified Environmental Housekeeper (HM) can be a plus.

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