Housekeeping Executive

Job Purpose:

To oversee day-to-day housekeeping activities across BASL-operated lounges and the transit hotel, ensuring high standards of cleanliness, hygiene, and presentation. The role supports smooth operations, staff coordination, guest satisfaction, and compliance with airport and hospitality standards.

Key Responsibilities:

• Supervise and monitor the housekeeping staff across multiple lounge outlets and the transit hotel.
• Ensure that all guest areas, restrooms, rooms, and back-of-house areas are maintained to the highest standards.
• Conduct regular inspections and ensure compliance with cleanliness and hygiene protocol
• Coordinate with Lounge Managers, Engineering, and other departments for timely service delivery.
• Monitor the availability and usage of housekeeping supplies, linen, and guest amenities.
• Assist in preparing duty rosters, maintaining staff attendance, and ensuring shift coverage.
• Train and guide housekeeping team members on SOPs, grooming standards, and service delivery.
• Handle guest requests, feedback, and complaints with a prompt and solution-focused approach.
• Ensure adherence to safety, security, and airport operational procedures.

Requirements:

• Diploma or Degree in Hotel Management or related discipline.
• 24 years of housekeeping experience in hotels, airport lounges, or high-traffic hospitality environments.
• Strong supervisory and coordination skills.
• Good communication skills and guest-handling abilities.
• High attention to detail and quality standards.
• Ability to work in a 24/7 shift-based airport operation, including weekends and holidays.
• Exposure to multi-outlet or transit operations is preferred.