House Keeping Supervisor

• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock level
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs

• Number of employees supervised -

Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor

• Key Metrics -

Cleanliness of Room and Public Area

Rate of Guest Room turnover

Qualifications

• High School or Diploma in Hotel Administration, Hotel Management or equivalent.
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation
• Supervise the implementation of housekeeping standards and procedures in relation to:
• Bedroom service
• Bathroom service
• Valet service
• Cleaning service
• Linen maintenance
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls
• Solve employee grievances
• Perform Room allocations
• Perform Room inspections
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas
• Maintain adequate stock level
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Works with Superior and Human Resources on manpower planning and management needs

• Number of employees supervised -

Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor

• Key Metrics -

Cleanliness of Room and Public Area

Rate of Guest Room turnover

Qualifications

• High School or Diploma in Hotel Administration, Hotel Management or equivalent.
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation