Hotel Reservations Trainee

Company Description

Profitable Rooms is a full-service Revenue Optimization & Hospitality consulting company. We provide Revenue Management, Distribution, and e-Commerce solutions to help hotels and resorts optimize and develop revenue. Our advanced analytics and analysis enable our clients to achieve higher RevPAR, increased revenue, and improved profit margins. We serve a diverse range of clients, from small and medium hotels to renowned hospitality organizations, with a focus on uncovering and leveraging hidden demand in the region. Our team consists of leading Revenue Management professionals from the industry and academia.

Role Description

This is a full-time, on-site role located in Gurugram for a Hotel Reservations Trainee. The Hotel Reservations Trainee will be responsible for handling reservations, providing excellent customer service, performing receptionist duties, and supporting food & beverage services. Day-to-day tasks include managing booking inquiries, ensuring guest satisfaction, and maintaining accurate records of all reservations and related information.

Qualifications

• Strong Communication skills
• Experience in Reservations and Customer Service
• Ability to perform Receptionist Duties and support Food & Beverage services
• Excellent interpersonal and organizational skills
• Proficiency in using reservation and management software is a plus
• Bachelor's degree in Hospitality Management or related field preferred
• Ability to work collaboratively in a team-oriented environment