Hotel Receptionist

The Hotel Receptionist is the first point of contact for guests and plays a key role in creating a positive guest experience. This role involves welcoming guests, managing check-ins and check-outs, handling reservations, and assisting with guest inquiries—all while maintaining a high level of professionalism and hospitality.

Key Responsibilities:

• Greet guests with warmth and professionalism upon arrival and departure
• Manage check-in and check-out processes efficiently using the hotel’s PMS
• Handle guest reservations, cancellations, and modifications via phone, email, or online channels
• Respond promptly to guest questions, complaints, and requests
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction
• Maintain a tidy, organized reception area
• Keep up-to-date on hotel products, services, room rates, promotions, and local attractions
• Follow all safety, security, and confidentiality procedures
• Report any issues or concerns to the Front Office Manager

Qualifications:

• High school diploma or equivalent (hospitality or tourism education is a plus)
• Previous experience in customer service or hotel reception preferred
• Proficient in using hotel management software (e.g., Opera, Cloudbeds, eZee)
• Strong communication skills in English; knowledge of additional languages is a plus
• Excellent interpersonal, problem-solving, and multitasking abilities
• Friendly, professional appearance and demeanor
• Able to work flexible hours, including weekends, holidays, and night shifts

Physical Requirements:

• Ability to stand for long periods
• Comfortable working in a fast-paced environment
• Capable of handling light lifting (e.g., luggage or office supplies)

Work Schedule:

• Rotating shifts (morning, afternoon, night)
• Weekend and holiday availability required

Benefits (Optional Section):

• Competitive salary
• Staff meals and uniform
• Health insurance
• Employee discounts on rooms and services
• Training and career development opportunities

Job Types: Full-time, Permanent

Pay: ₹9,762.16 - ₹22,646.51 per month

Benefits:

• Food provided

Schedule:

• Morning shift

Work Location: In person