Hotel Receptionist

Job Title: Hotel Receptionist Department: Front Office / Reception Reports To: Front Office Manager or Duty Manager Job Summary:A Hotel Receptionist is the face of the property and the first point of contact for guests. The role includes greeting guests, managing bookings, handling check-ins and check-outs, answering inquiries, and performing various administrative tasks. Receptionists ensure a smooth and welcoming experience for all guests throughout their stay. Key Duties and Responsibilities:Welcome guests warmly and verify their booking details. Allocate rooms and issue room keys/cards. Answer incoming phone calls, respond to inquiries, and forward messages. Provide information regarding hotel facilities, services, and local attractions. Offer concierge services such as booking tickets, arranging transport, or suggesting dining and entertainment options. Handle check-in and check-out procedures smoothly and efficiently. Prepare invoices, process payments, and return guest deposits. Respond promptly and professionally to guest queries and requests. Perform administrative duties including filing, photocopying, and data entry. Maintain up-to-date knowledge of room rates, promotions, and hotel policies. Coordinate with housekeeping and maintenance teams for room readiness and service needs. Maintain the cleanliness and organization of the reception area. Prerequisites:Excellent communication and interpersonal skills. Friendly, professional attitude with a customer-service mindset. Proficiency in handling phone systems and basic computer applications. Multitasking ability and attention to detail. Flexibility to work in shifts, including weekends and holidays. Education:High school diploma or equivalent required. A diploma or degree in Hospitality Management or a related field is preferred. Experience:Prior experience in front desk, receptionist, or customer service roles in hospitality is preferred but not mandatory.