Hotel Receptionist

Job Description

Greeting and Welcoming Guests: Providing a warm and professional greeting to guests upon arrival. Check-in/Check-out Procedures: Handling guest registration, assigning rooms, and processing check-out procedures. Reservations and Bookings: Managing online and telephone reservations, including changes and cancellations. Guest Information and Support: Providing information about hotel services, amenities, and local attractions, as well as addressing guest inquiries. Payment Processing: Handling various payment methods (cash, credit cards) and ensuring accurate billing. Phone and Communication: Answering and directing phone calls, taking and relaying messages. Record Keeping: Maintaining accurate records of guest information, bookings, and payments. Maintaining a Professional Environment: Ensuring the reception area is clean, organized, and presentable. Problem Solving and Escalation: Addressing guest concerns, resolving issues, and escalating complex situations to supervisors. Collaboration: Coordinating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure a smooth guest experience.