Hotel Receptionist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Hotel Happy Stay

1 - 31 years

0 Lacs

Narela, New Delhi

Posted:2 months ago| Platform: Apna logo

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Skills Required

processing support billing communication payments escalation collaboration maintenance

Work Mode

Remote

Job Type

Full Time

Job Description

Greeting and Welcoming Guests: Providing a warm and professional greeting to guests upon arrival. Check-in/Check-out Procedures: Handling guest registration, assigning rooms, and processing check-out procedures. Reservations and Bookings: Managing online and telephone reservations, including changes and cancellations. Guest Information and Support: Providing information about hotel services, amenities, and local attractions, as well as addressing guest inquiries. Payment Processing: Handling various payment methods (cash, credit cards) and ensuring accurate billing. Phone and Communication: Answering and directing phone calls, taking and relaying messages. Record Keeping: Maintaining accurate records of guest information, bookings, and payments. Maintaining a Professional Environment: Ensuring the reception area is clean, organized, and presentable. Problem Solving and Escalation: Addressing guest concerns, resolving issues, and escalating complex situations to supervisors. Collaboration: Coordinating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and ensure a smooth guest experience.

More Jobs at Hotel Happy Stay

Hotel Receptionist

Narela, New Delhi

1.0 - 31.0 yrs

INR 0 - 0 Lacs

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Hotel Receptionist