Hotel Receptionist

• Hotel Receptionist is the first point of contact for guests, responsible for creating a positive and welcoming experience from arrival to departure. Key duties include greeting guests, managing check-in and check-out processes, handling reservations, and providing information about hotel services and local attractions.
• They also manage phone calls, process payments, maintain accurate records, and assist with guest requests and complaints. Key Responsibilities:
• Guest Arrival & Departure: Welcoming guests, verifying their details, assigning rooms, and managing check-out procedures. Reservations:
• Handling phone and online reservations, confirming bookings, and making necessary changes.
• Information & Assistance: Providing information about hotel services, amenities, and local attractions, as well as addressing guest inquiries and requests.
• Communication: Answering phones, directing calls, taking messages, and relaying information to guests and other hotel staff.
• Payment Processing: Handling payments, verifying credit card information, and managing guest accounts.
• Record Keeping: Maintaining accurate records of bookings, payments, and guest interactions.
• Problem Solving: Addressing guest complaints and resolving issues, escalating complex problems to supervisors when necessary.
• Administrative Tasks: Assisting with administrative tasks such as filing, photocopying, and managing mail and packages.
• Coordination: Collaborating with other hotel departments to ensure smooth operations and guest satisfaction.
• Skills & Qualifications: Excellent communication and interpersonal skills. Strong customer service orientation. Proficiency in computer systems and multi-line phone systems.
• Good organizational and problem-solving skills. Ability to remain calm and professional under pressure. Cash handling and basic bookkeeping skills.
• Tamil candidates only

Job Types: Full-time, Permanent

Pay: ₹8,139.31 - ₹22,839.09 per month

Benefits:

• Food provided

Work Location: In person