Hotel Operation Executive

Role Overview: As a Hotel Operations Executive, you will be responsible for managing all aspects of hotel bookings and accommodations for clients. Your main focus will be on ensuring seamless operations processes, negotiating favorable rates, and providing exceptional customer service to meet the specific needs of travelers. Key Responsibilities: - Provide exceptional traveler care and customer service to clients. - Accurately complete end-to-end travel requirements for both international and domestic travel arrangements for Business Travel clients. - Coordinate with multiple departments to ensure quick resolution for customers and adhere to Service Level Agreements (SLA). - Handle calls and emails simultaneously to deliver a smooth customer experience. - Manage end-to-end booking processes, including room reservations, cancellations, and modifications. - Utilize booking systems and tools to streamline operations processes. - Ensure accuracy of reservation details and provide timely confirmation to clients. - Identify suitable hotels that align with the preferences and policies of clients. - Negotiate favorable rates, contract terms, and amenities for accounts. - Collaborate with hotels to secure room blocks and ensure availability during peak travel times. Qualifications: - Graduate with a Diploma or Degree in travel and tourism would be an added advantage. - 2-3 years of relevant experience in the travel domain. - Ability to build excellent business relationships with customer groups, peers, and seniors. - Should be a team player and capable of managing tasks independently if required. - Knowledge of travel economics and travel technology.,