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0 years

1 - 2 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

  • Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests
  • Identify gaps and conduct necessary staff training regularly
  • Ensure adherence to Company SOPs & compliance policies, as applicable
  • Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions
  • Drive guest experience, and handle escalations through stakeholder management
  • Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary
  • Ensure Daybook adoption for operations management

Preferred candidate profile

  • Excellent communication & interpersonal skills
  • Strong command over English and resp. regional language
  • Proficiency in using industry relevantsoftware and computer applications
  • In-depth knowledge of industry best practices, standards & safety regulation

Job Type: Full-time

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

  • Leave encashment

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Work Location: In person

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