Hotel executive (Bhopal)

mail:- info@naukripay.com
Pl manager or Director of Operations, is responsible for ovseeing all aspects of a hotel's operations, ensuring guest satisfaction, and managing staff performance. This includes managing budgets, implementing service standards, and handling guest inquiries and complaints. They coordinate with various departments like housekeeping, food service, and maintenance to ensure smooth operations. Key Responsibilities:Operational Management:Overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance. Staff Management:Leading and motivating hotel staff, including hiring, training, and performance management. Guest Service:Ensuring high levels of guest satisfaction through excellent service delivery and resolving guest issues. Financial Management:Managing budgets, controlling expenses, and achieving revenue and profitability targets. Sales and Marketing:Collaborating with sales and marketing teams to drive business and increase occupancy rates. Compliance:Ensuring compliance with health, safety, and regulatory standards. Relationship Management:Maintaining relationships with vendors, suppliers, and other key stakeholders. Specific examples of duties:Budget Management:Developing and managing budgets, controlling expenses, and ensuring financial performance. Customer Service:Handling guest complaints, resolving issues, and ensuring a positive guest experience. Staff Training:Conducting staff training sessions, developing staff skills, and fostering a positive work environment. Sales and Marketing:Developing and implementing sales strategies, promoting the hotel, and attracting new business. Event Management:Coordinating events and conferences, ensuring smooth execution and guest satisfaction. Maintenance:Overseeing mailntenance and repairs, ensuring the hotel is well-maintained and safe. Inventory Management:Managing hotel inventory, including supplies and equipment. Compliance:Ensuring compliance with health and safety regulations, licensing laws, and other statutory regulations.