Home Connect Master Supervisor A & B

As a Home Connect and Care Operations Manager in the Sales and Distribution team at our company in Gwalior, your role will involve the following key responsibilities: - Drive home connect and care operations in the assigned territory - Source and train technicians by collaborating with target colleges - Conduct classroom and on-the-job trainings for technicians - Mentor and guide technicians to enhance productivity - Ensure zero defect execution of home connect activity - Drive home connect installation and fault repair related SLA - Ensure customer satisfaction - Ensure adherence to processes as per company defined SLAs To excel in this role, you are required to have: - Diploma / B.E / B.Tech in ECE / Telecommunication / IT / CS - 5 to 8 years of experience Your success in this position will be supported by the following skills and competencies: - Product service knowledge - Knowledge of IT tools usage - Ability to speak the local language - Strong planning and organizing skills - Team management skills - Execution excellence - Effective communication skills - Coaching skills - Customer focus Join us in Gwalior - Gwalier to be part of a dynamic team dedicated to providing top-notch home connect and care services to our customers.,