HOI/ VOE- Voice process

1 - 5 years

3 - 4 Lacs

Posted:17 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent hiring for Voice process- IF interested call on 9740521948 and share CV mohini.sharma@adecco.com

Job Role & Responsibilities

  • Handle international voice process (preferably HOI / VOE / Payoff).
  • Review borrower documentation (income, assets, tax returns, ID) for accuracy and compliance.
  • Verify completeness as per lending guidelines and regulations.
  • Follow up with borrowers/third parties for missing documents.
  • Communicate with loan officers, underwriters, and borrowers to resolve discrepancies.
  • Make/answer calls to borrowers and employers; document information in client systems.
  • Respond promptly and accurately to client/employer queries.
  • Meet TAT and quality standards.
  • Handle escalations, root cause analysis, and reporting for decision-making.
  • Support managers in critical decisions to improve efficiency and quality.
  • Lead by example; maintain a motivated and stable work environment.

Qualification & Experience

  • Graduate (15 years of education).
  • Excellent written and verbal communication skills.
  • Minimum 6 months experience in US Mortgage Voice Process.
  • Proficient in MS Excel.
  • Not on PIP/counseling in last 6 months.
  • Willing to work night shifts.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You