HOD

Job Description

Job Summary: We are seeking an experienced and dynamic Head of Department (HOD) for Hotel & Bar Management to oversee daily operations, ensure guest satisfaction, and manage all aspects of hotel and bar services. The ideal candidate will have strong leadership skills, a deep understanding of hospitality standards, and the ability to manage staff, budgets, and service quality efficiently. Key Responsibilities: Oversee the overall hotel and bar operations, ensuring smooth day-to-day functioning. Manage and train departmental staff across front office, housekeeping, food & beverage, and bar operations. Maintain high standards of guest service and ensure customer satisfaction. Develop and implement service procedures and operational policies. Coordinate with kitchen, housekeeping, maintenance, and bar staff for seamless service delivery. Monitor inventory, supply orders, and vendor relations for hotel and bar needs. Ensure compliance with health, hygiene, safety, and alcohol regulations. Prepare budgets, manage costs, and optimize profitability. Conduct regular staff meetings and performance evaluations. Handle guest complaints and take necessary actions for resolution. Requirements: Bachelor’s degree or diploma in Hotel Management or related field. 5+ years of experience in hotel and bar operations, with at least 2 years in a managerial role. Strong leadership, communication, and problem-solving skills. Knowledge of hospitality systems and POS/bar inventory software. Ability to work under pressure and manage multiple departments. Excellent organizational and time-management skills. Working Hours: Flexible schedule, including weekends and holidays, as per operational needs. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person