Receptionist

Job Summary: We are seeking a warm, friendly, and professional Receptionist to join our resort’s front office team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. Your responsibilities will include guest check-in/check-out, handling bookings, and providing information about resort amenities and services. Key Responsibilities: Welcome guests with a cheerful attitude and provide exceptional hospitality. Manage guest check-in and check-out procedures smoothly and efficiently. Answer phone calls, emails, and online inquiries related to reservations and resort information. Maintain up-to-date knowledge of room availability, rates, promotions, and events. Handle guest requests, complaints, or feedback with professionalism and promptness. Coordinate with housekeeping and other departments to ensure guest satisfaction. Process payments, maintain billing records, and issue invoices or receipts as needed. Maintain a neat and organized front desk area. Provide guests with local information, transportation options, and concierge assistance. Required Skills and Qualifications: Previous experience as a receptionist or front desk staff in hospitality or resort setting preferred. Excellent communication and interpersonal skills. Proficiency in computer systems, reservation software, and MS Office. Strong organizational and multitasking abilities. Professional appearance and positive attitude. Fluent in English; additional regional or foreign languages are a plus. Perks and Benefits: Competitive salary with performance-based incentives. Complimentary meals during shift hours. Accommodation (if applicable). Staff discounts on resort services. Job Type: Full-time Language: English (Preferred) Work Location: In person