Hiring Technical Support Executive (Apple Support)

Ample Technologies

0 - 2 years

2 - 4 Lacs

gwalior hyderabad bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

technical support computer hardware computer repair laptop support hardware support hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet and direct customers
Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
Answer customers questions about specific products/services
Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
Cross-sell products
Promote accessory sales including add-on packs
Manage returns of merchandise
Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Team Leader
Stay up-to-date with new products/services
Escalate problems when unable to resolve customer issues
Adhere to the Ample and Apple compliance
From time to time complete the required Ample & Apple courses

Preferred candidate profile

Understanding of the retail sales and service process
Knowledge of computer hardware and software is an added advantage
Familiarity with consumer behaviour principles
Knowledge of inventory stocking procedures
Track record of achieving sales and service quotas
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
Flexibility to work various shifts
Should be technically sound.
Should be able to handle customer queries and should aim at customer delight
Self-driven and goal-oriented

Interested candidates please call me on 9036439404 or you can share your resume through WhatsApp 9036439404 or you can share your resume to farwah.asmath@ample.co.in

More Jobs at Ample Technologies

Assistant Business Finance Manager

Bengaluru

4 - 7 yrs

INR 9 - 12 Lacs

Walk-in For Apple Retail Sales Executive- Apple (imagine) Bangalore

Bangalore Rural, Bengaluru

Experience: Not specified

INR 2 - 5 Lacs

Retail Sales Executive

Hyderabad

1 - 6 yrs

INR 2 - 6 Lacs

Sr. Software Delivery Engineer (full stack web application)

Kochi, Bengaluru

3 - 8 yrs

INR 5 - 9 Lacs

Opportunity For HR Project Specialist - Bangalore

Bengaluru

3.0 - 6.0 yrs

INR 6 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.