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Hiring-Senior ServiceNow Developer

Hiring-Senior ServiceNow Developer

Mouri Tech

8 - 13 years

18 - 30 Lacs

pune

Posted:4 hours ago| Platform:

Apply

Skills Required

servicenow performance analytics itsm portal rest soap integration hub

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Location: Pune-Chakan or Baner

Position: Contract

Duration: 6months to ext

Experience: 8+yrs

Notice period: Immediate or 2weeks

Required Skills & Competences

Min. 5 years of hands-on experience in ServiceNow development.
Strong experience in core ITSM modules. Design and develop, ServiceNow applications and modules, including Virtual Agent development, Portal/UI Builder, Now Mobile App and Knowledge Management, etc.
Design and configure Virtual Agent topics and conversations
Integrate Virtual Agent with backend workflows to automate common service requests and incident handling.
Monitor usage analytics and continuously improve conversational flows.
Enhance Portal to deliver a unified and intuitive user experience.
Configure Now Mobile App to support mobile-first service delivery, including push notifications, approvals, and request tracking.
Develop and maintain a structured Knowledge Base aligned with KCS (Knowledge-Centered Service) principles.
Implement workflows for article creation, review, and retirement.
Develop integrations between ServiceNow and external systems using REST/SOAP APIs, Integration Hub, and custom integrations.
Experience in ServiceNow Performance Analytics and Platform Analytics
Experience with version upgrades, clone management, and patching activities.

Preferred:

ServiceNow Certified System Administrator (CSA) Mandatory
Certified Implementation Specialist (CIS) in ITSM, Certified Application Developer (CAD) certification - Preferred.
Knowledge of other ServiceNow modules such as OT, ITOM, HAM Pro, IRM, etc.

Interested candidates are requested to submit their resume and/or references to

sonim.in@mouritech.com

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