Hiring Senior Customer Representative Voice For Leading MNC!!

1 - 6 years

4 - 9 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dynamic and motivated Senior Customer Representative for our voice support team at a leading MNC in India. The ideal candidate will be responsible for providing outstanding customer service via telephone, ensuring customer queries are handled efficiently and effectively.

Responsibilities

  • Serve as the primary point of contact for customers via voice channels, addressing inquiries and resolving issues promptly.
  • Maintain a high level of customer satisfaction by providing exceptional service and support.
  • Document customer interactions accurately in the system for future reference and analysis.
  • Collaborate with other departments to ensure customer needs are met effectively and efficiently.
  • Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Skills and Qualifications

  • 1-6 years of experience in customer service or related field, preferably in a voice process role.
  • Excellent verbal and written communication skills in English and local languages.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong interpersonal skills with the ability to build rapport with customers.

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