Hiring: PACS Support

Position: PACS Support Specialist

Experience: 5+ years

Location: Bangalore/ Hyderabad/ Chennai

Primary Skills: PACS, HL7

Job Summary:

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Job Responsibilities:

• Serve as the first/secondline PACS support contact, own incident triage, prioritization, and resolution within SLAs
• Support radiologists and technologists: viewer issues, hanging protocols, study reconciliation, and worklist problems
• Monitor DICOM and HL7 message flows; identify and escalate interface errors; coordinate with integration teams for fixes
• Perform routine configuration tasks (AE changes, routing table updates, user/role updates) under change control
• Onboard modalities and sites in collaboration with admins: connectivity checks, test images, and acceptance scripts
• Coordinate planned maintenance, patches, and minor upgrades; validate postchange functionality
• Maintain knowledge base, SOPs, and runbooks; deliver user training and golive floor support
• Track capacity/performance symptoms and raise risks; assist in rootcause analysis and preventive actions
• Ensure compliance with security and privacy policies, support audits and periodic access reviews
• Liaise with vendors for ticket escalation; provide detailed diagnostics and follow through to closure
• Act as primary support contact for Infinitt PACS platform, ensuring timely resolution of incidents and coordination with vendor as needed.

Skills (Must Have):

• Solid understanding of DICOM basics (AE Titles, CSTORE/CFIND/CMOVE, Modality Worklist/MPPS), study routing, and priors prefetch
• Handson PACS user and site support: account provisioning, roles/permissions, hanging protocol preferences, worklist issues
• HL7 v2.x awareness (ADT/ORM/ORU) and ability to monitor interface queues and resolve common mapping/format issues with guidance
• Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces
• Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication
• Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness)
• Ability to create user guides, SOPs, and provide enduser training and golive support
• Hands-on experience providing support for Infinitt PACS, including user issues, configuration, and workflow troubleshooting.