Hiring - Level 3 Application Support Engineers - Mumbai

Role

Exp 3 to 5 yrs

Location Mumbai (Thane)

Shift- Rotational - 9 am to 6 pm OR 12pm to 9 pm

Working Days - 6 days (Monday to Saturday)

Primary Skill Set -

.NET Core, Microservices, MVC, AWS solid knowledge, docker, GitOps, SQL database etc

Key Responsibilities:

• Provide Level 3 technical support for General Insurance applications, ensuring quick resolution of critical incidents and service requests.
• Perform advanced troubleshooting and root cause analysis on issues related to core insurance systems such as policy administration, claims, underwriting, and billing.
• Collaborate with L1/L2 support teams, developers, infrastructure, and business stakeholders to address and resolve incidents.
• Analyze application logs, server behavior, integration errors, and database issues to provide in-depth diagnostics and solutions.
• Participate in incident and problem management processes, including RCA documentation and preventive action planning.
• Develop and maintain knowledge base articles, technical SOPs, and troubleshooting guides.
• Escalate incident tickets through the appropriate channels and hold those escalated to accountable for responding in accordance with SLAs.
• Proactive ownership and management of allocated ticket
• Investigate any identified issues with the implementation and then proactively drive resolution.
• Participate in critical (P1) incident RCA by providing root cause analysis and identifying corrective actions as well as contributing to preventative measures.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 3-5 years of experience in L3 technical support.
• Minimum of 2 years of hands-on experience in the

  general insurance domain

  – strong understanding of policy life cycle, claims processing, underwriting, and regulatory compliance.

• Microservices Architecture

  : Understanding the principles of microservices, including their benefits and challenges, and being able to design and implement them effectively.

• .NET Technologies

  : Proficient in C#, .NET Core, ASP.NET, and related frameworks.
• API Development: Experience with building RESTful APIs and other types of

  APIs

  .
• Database Knowledge: Familiarity with databases like

  SQL Server and MongoDB.

• Cloud Platforms: Experience with

  cloud platforms like AWS, Azure, or Google Cloud

  .
• Containerization: Experience with Docker and Kubernetes for deploying and managing microservices.
• Exposure to

  monitoring and logging tools

  .

If interested, please send me your updated CV along with the following details mentioned below asap to sweta.mondal@inadev.com :

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