Posted:1 week ago|
Platform:
Work from Office
Full Time
Infrastructure Monitoring & Uptime Management
Monitor business uptime, network stability, servers, internet, and cloud services.
Ensure proactive monitoring to minimize downtime and service disruptions.
Mentor Team to manage user accounts, permissions, and access controls across systems.
Team Leadership & Service Delivery
Lead the IT Administration team, ensuring proper allocation and closure of incident/service tickets within the defined TAT.
Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance.
Provide guidance on escalated L3 technical issues and day-to-day bottlenecks.
Business Continuity & Disaster Recovery
Manage data lifecycle processes, including backup, archival, and recovery strategies.
Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.
Vendor & Cost Management
Oversee IT vendor management, procurement and financial settlement of service providers, hardware, software vendors and cloud partners.
Optimize technology and cloud service costs while ensuring service quality.
Cybersecurity & Infrastructure Enhancement
Implement robust online infrastructure and cybersecurity frameworks.
Conduct risk assessments, audits, and periodic security reviews.
Ensure compliance with IT security and organizational policies.
Asset & Knowledge Management
Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets.
Conduct IT awareness and technology training programs for employees.
Coordinate with organizational stakeholders on the improvement and adoption of new technologies.
Strong expertise in Windows/Linux server administration, networking (LAN/WAN/VPN), with knowledge of cloud platforms (AWS/Azure/GCP), and ITSM tools.
Hands-on experience and practical knowledge in Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices.
Leadership abilities to manage and mentor IT support/admin teams.
Strong troubleshooting, root cause analysis, and escalation management at L3 level.
Knowledge of IT compliance, audits, and governance.
Excellent vendor negotiation and cost optimization skills.
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