Hiring Graduate Fresher

0 - 2 years

2 - 3 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Transcom Hiring for day shift premium process

Role & responsibilities

  • Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner
  • Maintain proper follow up as per customer timeline
  • Provide accurate information on products/services offered by the company to meet customers' needs.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  • Escalate complex issues to senior team members when necessary.

Preferred candidate profile

Must Have Graduation Degree.

.

Required Language: English, Hindi, Tamil, Malayalam, Telugu, Kannada,Tamil (Regional language will add an advantage to the profile)

Contact Person:

Transcom India

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