Hiring For Voice process

Firstsource

0 - 5 years

1 - 2 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Customer Service Customer Support CSE Bpo Voice Voice Process International Voice International Process Outbound Process Inbound International Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound/outbound calls from international customers regarding telecom services.
Troubleshoot service-related issues such as network problems, SIM activation, data usage, etc.
Respond to billing inquiries, plan upgrades, and payment issues.
Maintain customer satisfaction by providing timely and accurate responses.
Document customer interactions and escalate complex issues to senior support if needed.
Meet daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).

Required Skills:

Excellent verbal communication skills in English.
Basic knowledge of telecom services and customer support.
Good interpersonal and problem-solving skills.
Ability to work in night shifts or rotational shifts.
Typing speed of 30+ WPM with accuracy.

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
with
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer:

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