Hiring For Trainer Lead - Gurugram

Cognizant

5 - 9 years

5 - 9 Lacs

gurugram

Posted:18 hours ago| Platform:

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Skills Required

process training lead trainer training lead

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Conduct Training Sessions:
Deliver engaging and effective training on topics including product knowledge, process procedures, and client-specific requirements.
Curriculum Development:
Design and update training materials, manuals, and presentations to ensure content is relevant, accurate, and aligned with business goals.
Performance Monitoring:
Monitor trainee performance during and after training through assessments, quizzes, and side-by-side call monitoring.
Identify Training Gaps:
Collaborate with Quality Assurance and Operations teams to identify knowledge or skill gaps on the floor and develop targeted refresher training to address them.
Documentation and Reporting:
Maintain detailed records of training activities, attendance, and evaluation results. Prepare and share progress reports with stakeholders.
Exceptional Communication:
Strong verbal and written communication skills in English are crucial. The ability to articulate complex concepts clearly and concisely is essential.

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