Hiring For Team Lead

Hiring For voice process For collections environment

Any Graduate

Minimum 6 months to 1one year into collections call center

Rotational shifts and rotational week offs

Max Package : 3LPA to 8LPA

• Contact customers daily in manual and dialer environment for past due payments.
• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
• Meet required criteria for call quality standards.
• Perform customer service functions by responding to inquiries and complaints.
• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.
• Adhere to Customers accounting and collection policies.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
• Using company guidelines to agree a solution to resolve the arrears.
• Recording and updating customer information via the organizations internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
• Contact customers using automated dialer and manual dial telephone systems.
• Responsible for own portfolio of accounts

Two way transportation

location : Bangalore ,Pune ,Chennai, Lucknow, Indore, Gurgaon

POC: Sarveshwari Singh

8341162073

Manasa

8341162053

Pramoda

8143865111