Hiring For Supervisor/Manager_ Fresh Food FMCG Client_Noida

MAJOR RESPONSIBILITY

Responsible for assisting General Manager to attain sales target, control stock level, minimize

shrinkage, maintain and improve stock display and replenishment, create high standard customer

service, and manage effectiveness of employees performance in department.

SPECIFIC DUTIES AND JOB FUNCTION

1. Drives sales of Fresh Food area; fully responsible for department profit and loss, margin,

shrinkage management and budgeted costs

2. Ensures the freshness and quality of all stock, including monitoring of sell-by date and

proper FIFO rotation of related stock

3. Ensures a pleasant shopping experience for all customers; responds to customer

complaints or inquiries and solicits customer feedback and input; creates customer

satisfaction by building relationships and trains staff to make eye contact when greeting

customers or accompanying customers to the specific location of a requested item

4. Retention and expansion of customer base through service level

5. Responsible for department layouts and standards.

6. Ensures execution of established safety, security, quality, and Fresh operations policies and

procedures

7. Ensures staff knowledge to clearly present the specifications of Own Brand products to

customers

8. Analyses fresh department KPI and trends and prepares action plans to leverage the

stores fresh food strengths and address areas of opportunity

9. Ensures consistent delivery of, product quality, freshness, price exception and appropriate

product levels that mirror the Customer Proposition Statement

10. Control and conduct stock take activities

11. Ensures the department equipment is used properly, maintained according to

manufactures guidelines and is in good working condition; coordinate with ALC & GA

Departments on cleaning tools, etc. regarding maintenance requirements for Scales, etc.

12. Controls and approves daily ordering DC & Direct Supply and recommends adjustments

or cancellation as planned.

13. Stock loss prevention & waste management;

• Ensure stock accuracy for all fresh departments

• Ensure the control disposal and clearance of articles

14. Responsible for store hygiene audits

15. Monitor competitors activities

16. Ensures strict compliance with company dress code

17. Reviews and approves monthly manpower schedule for all Fresh Departments

18. Carry out any other duties assigned by the ASGM and SGM

Title: Section Manager-Fresh

Location: Store

Department: Operations

Reports To: Assistant Store General Manager Operations

19. Adheres to all Store and Fresh department SOPs or as applicable

SKILLS REQUIRED

Education and/or Job Experience Requirements

1. Bachelor degree (in Agriculture, or Hospitality) is preferable.

2. Leadership of minimum of 4 years of experience as Fresh Food Department in a reputable

supermarket, food service, or relevant

3. English communication is preferable.

Core Competency

1. Attention to details, Flexible, a team leader, Decisive, Self-Motivated,

2. Strong customer focus, self-disciplined & Conscientious

3. Business drive, Oriented to future possibilities, Adaptable and change changes course

easily

4. Analytical

5. Coaching, developing and team building

6. Possess good communication, interpersonal leadership

7. Ability to work under pressure

8. Passion of food

Technical Competency

1. Ability to withstand a working environment of -20 degree C as necessary

2. Availability to work all shifts, weekends and holidays and evening as necessary

3. Basic computer literate.

Interested Candidates can share there CVs at- pavitra.singh@cielhr.com

Thanks & Regards

Pavitra J Singh

Consultant

CIEL HR