Hiring for Service Delivery Lead - Japanese language for Mumbai, Pune, Bengaluru

Capgemini is hiring a Service Delivery Lead to manage and drive excellence across IT Service Management processes. This role offers the opportunity to work in a global environment with exposure to major incidents, stakeholder management, and continuous service improvement.

Location:

Key Responsibilities:

• Lead and manage Major Incident, Problem, and Change Management processes

• Act as the primary point of contact during major incidents and coordinate resolution efforts

• Perform root cause analysis and maintain the Known Error Database

• Conduct CAB and ECAB meetings to ensure change compliance

• Ensure service level management and adherence to ITIL standards

• Collaborate with cross-functional teams for process consulting and stakeholder communication

• Support audits, compliance checks, and escalation management

• Drive continuous improvement in service delivery

Candidate Profile:

• 4 to 6 years of experience in IT Service Management

• Strong knowledge of ITIL framework ITIL v4 preferred

• Hands-on experience in Incident, Problem, and Change Management

• Familiarity with Microsoft Identity Manager MIM and identity lifecycle operations

• Proficient in tools like ServiceNow, BMC Remedy

• Strong communication, stakeholder, and people management skills

• Experience in process consulting and release management

• JLPT N3 certification preferred for Japanese language support

What You Will Love Working Capgemini

• Opportunity to lead critical ITSM processes in a dynamic enterprise environment.
  
• Exposure to global stakeholders and high-impact service delivery.
  
• Continuous learning and certification support in ITIL and service management tools.
  
• Collaborative culture focused on innovation and operational excellence.