Hiring For Senior CSA-salary upto 27k take Home

Position:

Key Roles & Responsibilities:

Technical Voice Process

• Deliver exceptional customer support to international clients via phone calls.
  
• Troubleshoot and resolve basic technical issues effectively and efficiently.
  
• Provide product and service information clearly and professionally.
  
• Ensure a high level of customer satisfaction through prompt and accurate resolution.
  
• Maintain proper documentation of all customer interactions in compliance with internal systems and standards.
  
• Escalate unresolved issues to the relevant departments as necessary.
  
• Collaborate with internal teams to continuously improve the support process.

Candidate Requirements:

We are looking for candidates who meet the following criteria:

• Excellent verbal and written communication skills

  in English fluency is mandatory.
• Strong

  interpersonal and customer-handling abilities

  with a customer-first attitude.
• Prior experience in

  international voice-based customer support

  is preferred.
• Ability to

  understand and resolve technical queries

  (product or service-related).
• Comfortable working in

  rotational night shifts

  to support global customers.

• BE/B.Tech freshers

  with good technical knowledge and communication skills

  are eligible

  to apply.
• Basic knowledge of CRM systems, ticketing tools, or live chat platforms is a plus.

  FSL is Hiring! Join Our Team as a Customer Support Associate Technical (International Voice Process)

global organization

Position:

Location:

Job Type:

Key Roles & Responsibilities:

Technical Voice Process

• Deliver exceptional customer support to international clients via phone calls.
  
• Troubleshoot and resolve basic technical issues effectively and efficiently.
  
• Provide product and service information clearly and professionally.
  
• Ensure a high level of customer satisfaction through prompt and accurate resolution.
  
• Maintain proper documentation of all customer interactions in compliance with internal systems and standards.
  
• Escalate unresolved issues to the relevant departments as necessary.

Candidate Requirements:

We are looking for candidates who meet the following criteria:

• Excellent verbal and written communication skills

  in English fluency is mandatory.
• Strong

  interpersonal and customer-handling abilities

  with a customer-first attitude.
• Prior experience in

  international voice-based customer support

  is preferred.
• Ability to

  understand and resolve technical queries

  (product or service-related).
• Comfortable working in

  rotational night shifts

  to support global customers.

• BE/B.Tech freshers

  with good technical knowledge and communication skills

  are eligible

  to apply.
• Basic knowledge of CRM systems, ticketing tools, or live chat platforms is a plus.

Perks & Benefits:

• Attractive and

  competitive salary packages

• Two-way cab facility

  for safe and convenient commute
• Performance-based

  incentives and rewards

• Exposure to

  international client handling

  and live systems

• Learning and development opportunities

  with career advancement potential
• Inclusive,

  collaborative, and vibrant work culture

Interview Process:

communication and technical proficiency

1. AI Bot Call & HR Screening:

   Preliminary voice assessment and role overview by HR.

2. Assessment & Live Chat Round:

   Evaluation of written communication, comprehension, and basic tech handling.

3. Operations Round:

   Real-time assessment of voice support skills and situational response handling.

How to Apply:

Contact HR Kanak

Walk-In Interview Instructions:

Interview Days:

Carry the following documents when you walk in:

• 2-3 copies of your updated resume

  (mention

  HR Kanak

  on top)

• Government ID Proof

  (Aadhar Card mandatory)
• Any

  certificates or documents supporting previous experience

  (if applicable)

Interview Venue:

Important Notice:

Firstsource

• We

  do not charge any fees

  for interviews, offer letters, or onboarding.
• All official communication will be conducted

  only via email addresses ending with @firstsource.com

  .
• Any suspicious recruitment communication should be reported to our HR department immediately.
  

Walk in. Get hired. Grow with us!