Hiring For Retention Executive

Excellent verbal and written communicate. We are looking for a Retention Customer Support Executive. Who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will have excellent communication skills, a problem- solving mindset, and a passion for customer success.

Key Responsibilities:

* Handle incoming and outgoing customer calls/ emails related.

* Understand customers' reasons for leaving and provide solutions tailored to their needs.

* Identify opportunities to upsell or cross- sell when appropriate.

* Work closely with the sales, support and product teams to improve customer experience.

* Analyze customer data to track trends in cancellations or service dissatisfaction

* Provide regular reports and insights on customer retention efforts.

Requirements:

* Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing.

* Strong problem- solving and negotiations skills.

* Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage.

* Graduation is Mandatory.

* Excellent in Kannada/ Malayalam/ Telugu.

* 6 days working with 1 rotational week Off.

* Pure day rotational shift.

* Shift duration of 9 hours including 1 hour break.

Perks & Benefits:

* One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu.

* 7 days Accommodation will be provided for Outstation Candidates.

* Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.)

* Statutory Benefits.

* Internal Job Posting, Jump programs for employees to promote growth for employees inside

the organization. To qualify candidates should complete minimum years of service as per

their Grade.

Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with - HR Divya R: Mob No: