2 - 7 years
0 - 3 Lacs
Posted:23 hours ago|
Platform:
Work from Office
Full Time
We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting
Knowledge of/prior experience with offshoring processes and methodologies highly preferred
Seeking a challenging new position in a dynamic high growth company and industry
Should be good with logical and quantitative abilities
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team
As part of our Settlements management team, you will be managing a team of 5-6 members and will be responsible for meeting KPI’s and SLA’s which are defined in the process.
You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale.
Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to settlement and confirmation by the data provided to you by the system & counter parties.
• Independently handle clients – establish self as a valued partner
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Grooming A’s and SA’s to manage process and risk effectively
• Set goals and targets for team and give effective feedbacks on performance
• Build domain expertise and lead from the front
• Training, delivery management, mentoring
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member
• Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience, complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.
eClerx
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