Job Description

Role & responsibilities Manage end-to-end OTC collections activities for insurance clients/accounts. Follow up with insurance companies or third-party payers on unpaid or underpaid invoices/claims. Reconcile accounts receivable and ensure timely posting of cash, adjustments, and write-offs. Investigate and resolve payment discrepancies, denials, and short payments. Work collaboratively with internal stakeholders (Billing, Customer Service, Finance) to resolve issues. Maintain accurate records of collections activities, disputes, and resolutions. Generate and analyze aging reports to prioritize collection efforts. Ensure compliance with industry standards and HIPAA regulations. Meet or exceed monthly collection and DSO (Days Sales Outstanding) targets.