0 - 5 years
2 - 5 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
providing information, or resolving issues promptly.
Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs.
Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided.
Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions.
Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services.
Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the companys products or services to help them make informed decisions.
Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels.
Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience.
Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods.
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