Hiring For International Voice process

1 - 5 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

Roles & Responsibilities:

  • Handle inbound customer calls efficiently, addressing inquiries related to cancellations, billing, and technical issues.
  • Provide a seamless and positive customer experience by actively listening to concerns and offering personalized solutions to retain customers.
  • Document all customer interactions accurately using our cloud-based internal systems, ensuring case details are captured in real-time.
  • Consistently meet or exceed key performance metrics, including:
    • Average Handle Time (AHT)
    • Customer Satisfaction Score (CSAT)
    • Retention & Save Rate
    • First Call Resolution (FCR) and other quality standards.

Salary Range:

Requirements:

  • Excellent verbal and written communication skills in English.
  • Minimum of 6 months of experience in customer service (preferably in an international voice process).
  • Strong problem-solving abilities, active listening, and persuasive communication skills.
  • Comfort with Android/iOS devices and using digital tools and applications.
  • Willingness to work in rotational shifts from an office-based setup.

Contact:

Walk-in Address:

Google Maps Link: Planful, B16, Raheja Mindspace IT Parkhttps://g.co/kgs/b9ACmCm

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

RecommendedJobs for You