Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Kolkata
>
Human Before Resource
>
Hiring For International Voice & Blended Process | Kolkata | 6LPA

Hiring For International Voice & Blended Process | Kolkata | 6LPA

Human Before Resource

0 - 5 years

2 - 6 Lacs

Kolkata Rajarhat New Town

Posted:1 week ago| Platform:

Apply

Skills Required

Voice Process American English Us Voice Process International Voice Process International BPO International Call Center American Voice Support US Process Us Calling Excellent Communication In English International Voice International Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Customer Service Representative for US Process

We are looking for Voice Process - (International) who has prior experience in international US voice process. Freshers are also welcome with excellent communication skills

Job Location: Gurgaon

5 Days Work from Office (Both side transport)

Shift: Rotational

Work Experience - 0-60 months

Education Skills- Any Graduate Undergrad and Post Graduate

For more details please connect with our recruitment team

HR TANIMA- 6296317938

HR KHUSI - 9147047911

HR ANWESHA - 9147047910

Job Description:

Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.

Relevant Experience

Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Performance based incentive program.
Investment in talent development and skills enhancement.
Work life balance with any 5-day work week.
Collaborative environment with best-in-class professionals.

More Jobs at Human Before Resource

Hiring Fraud Analyst - Associate | Gurgaon

New Delhi, Gurugram, Delhi / NCR

1 - 6 yrs

INR 2 - 6 Lacs

Process Associate - Customer Service | Non Voice & Voice | Gurgaon

Gurugram

Experience: Not specified

INR 1 - 4 Lacs

Hiring International Voice & Blended Process | Kolkata

Kolkata, Rajarhat, Howrah

Experience: Not specified

INR 1 - 3 Lacs

Hiring International Blended Process | Hyderabad

Hyderabad

Experience: Not specified

INR 1 - 3 Lacs

Hiring Chat & Non Voice Process | Kolkata

Kolkata, Sodepur, Rajarhat, Park Circus, Newtown, Dum Dum, Kestopur, Jadavpur, Park Street

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Voice Process Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.