Hiring For Global Accounts Manager - Pune Location

Job Description: Global Account Manager Travel Management Company Position Title: Global Account Manager Department: Corporate Sales & Client Management Reports To: Global Sales Director Location: India Role Overview The Global Account Manager (GAM) is responsible for managing and expanding multinational corporate client relationships. The role ensures consistent delivery of travel management services worldwide, drives client satisfaction, and contributes to business growth through both client retention and new global account acquisition. Key Responsibilities Client Relationship & Engagement • Serve as the strategic partner and main point of contact for assigned global accounts. • Build executive-level relationships with key stakeholders across regions. • Lead global/regional business reviews (QBRs/MBRs) to track KPIs and program success. Account Strategy & Growth • Develop and execute global account plans that align with client objectives. • Proactively identify opportunities for cross-sell, upsell, and program expansion. • Support business development teams in acquiring new global accounts through strategic input, client presentations, and proposal support. • Drive global consolidation of client programs and supplier negotiations. Operational Excellence • Partner with regional/local account managers to ensure consistent service delivery worldwide. • Monitor KPIs, SLAs, and traveller satisfaction, ensuring high-quality performance. • Resolve service delivery issues and escalations across markets. Financial & Commercial Management • Track and deliver on savings, ROI, and efficiency targets for global clients. • Contribute to new global account acquisition targets in collaboration with sales. • Negotiate global agreements and renewals. • Ensure accurate global reporting and program analytics. Program Optimization & Consulting

• Provide expertise on travel industry trends, technology, sustainability, and duty of care. • Recommend program improvements that enhance travellers experience and reduce costs. • Use data insights to influence traveller compliance and drive adoption of tools (OBTs, mobile, etc.). Internal Collaboration • Align with sales, operations, technology, and product teams to deliver client solutions. • Act as the voice of the client within the organization. • Mentor regional/local account managers working on global clients. Key Performance Indicators (KPIs) • Client Retention: Renewal and longevity of global contracts. • New Business Contribution: Support and closure of new global account acquisitions. • Revenue & Profitability: Growth in account revenue and margin improvement. • Client Satisfaction: High NPS / CSAT and positive executive feedback. • Program Optimization: Achieved savings, compliance rates, and OBT adoption. • Strategic Delivery: Completion and effectiveness of QBRs/MBRs and account plans. • Innovation & Value Creation: Contribution of new solutions, digital adoption, and sustainability initiatives. Qualifications & Skills Education & Experience • Bachelors degree (Business, Travel, Hospitality, or related field). • 710 years of experience in corporate travel account management. • Demonstrated success in managing multinational clients and supporting new client wins. Skills & Competencies • Relationship management and consultative selling. • Strong negotiation, presentation, and influencing skills. • Financial and commercial acumen. • Deep knowledge of TMC processes, OBTs, GDS, and expense tools. • Cross-cultural management and global coordination skills.