Posted:-1 days ago|
Platform:
Hybrid
Full Time
Working days - Mon to Fri Time - 3 PM to 12 AM IST Location - preferably Delhi/NCR ( Hybrid) Create, organize, and optimize critical knowledge content Work on content improvement through Jira tickets with role wise targets Identify improvements and knowledge gaps in our content through audits and data analysis Ensure our content is accurate, consistent, and highly effective for our users Triage and maintain content and workflow feedback across the organization Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams Your expertise: 3+ years of experience in technical writing or relevant experience Excellent proofreading skills Excellent communication and interpersonal skills Understanding of machine learning and AI applications in knowledge management Expertise in knowledge management and content strategy Knowledge of information architecture Highly developed organizational and time-management skills to assess and prioritize tasks Ability to work autonomously in a fast-paced environment Resourceful, detail oriented, and comfortable with ambiguity Knowledge of SEO strategy Proven ability to work in a multicultural, multilingual global organization Experience of customer support operations and agent-facing knowledge is an advantage
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