Hiring For Call centre- Quality associate For Chennai Perungudi

NOVAC

1 - 4 years

1 - 2 Lacs

chennai

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Skills Required

call center operations call center management contact center operations call center technology good coomunication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job purpose

(QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
Prepares and analyzes internal and external quality reports for management staff review. • Perform other duties as assigned

Duties and responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way

Qualifications

Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree

Working conditions

Should be flexible to work in shifts & weekends.

Language - Kannada/ Telugu/Tamil and Hindi will be advantage

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